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Advice line

0845 300 7585
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Our Advice Service


Providing advice and information for older people, their relatives and carers is a central part of Counsel and Care's work to get the best care and support for older people, whether it's in their own home, in hospital or in a care home. To arrange an appointment to speak to one of our experienced advisors about your situation you can:

Call our advice line on: 0845 300 7585 (Monday to Friday 10am-4pm)

or email us at:

If you would like to order paper copies of our guides or factsheets, call our orderline on: 020 7241 8522

Alternatively, you can fill in our guide order form here or our factsheet order form here.

To order our Scottish guides, you can download the Scottish guide order form here or to order our Welsh guides, you can dowload the Welsh guide order form here

Please send the completed order form to Independent Age, 6 Avonmore Road, London, W14 8RL.

If you are having problems downloading our guides and factsheets or would like a guide in large print please email us or phone us on 0845 300 7585 so that we can provide the information in another format.

Use the links below to view our guides and factsheets:

Assessment and Services Help at home Housing Finding and Paying
for a Care Home
Health Care Financial Factsheets Mental Health and Capacity Support for Carers Welfare Benefits

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