how did we do?

31 Aug 2010
The Great British Care Awards are delighted to announce that Counsel and Care are to be the charity partner for the Carer's Award category for the 2010 regional awards. (more...)
24 Aug 2010
Tunstall Lifecare celebrates Counsel and Care's ElderCare Week - win peace of mind for a year. (more...)
23 Aug 2010
Counsel and Care has today set out its view on the outcome of the serious case review report into the deaths of Mr & Mrs Randall in Northamptonshire earlier this year. (more...)

how did we do
1. Did you speak to an Advice Worker?	Yes No

2. How good was the Advice Workers understanding of your difficulties?	Excellent Good Adequate Inadequate Poor

3. How good was the Advice Worker's explanation of the choices available to resolve your difficulties?	Excellent Good Adequate Inadequate Poor

4. Did you use the Email Enquiry Line?	Yes No

a) If yes, how helpful did you find the information/advice and options given by email?	Excellent Good Adequate Inadequate Poor

5. How useful was the information and choices you were provided by the Advice Worker in improving the situation or resolving difficulties?	Excellent Good Adequate Inadequate Poor

6. Were you sent (a) Factsheet(s)?	Yes No

a) How easy were they to read?	Excellent Good Adequate Inadequate Poor

b) How easy were they to understand?	Excellent Good Adequate Inadequate Poor

c) How useful did you find the information?	Excellent Good Adequate Inadequate Poor

7. Do you have any additional comments you would like to add about the service you received or that you feel could improve the service?


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