how did we do?

2 Sep 2008
Survey highlights increasing cost of care and how rationing is undermining 'person-centred' care. (more...)
1 Sep 2008
Today marks the start of ElderCare Week to promote better care and support for older people, their families and carers. (more...)
29 Aug 2008
Counsel and Care welcomes today's publication of the report on carers by the Work and Pensions Committee. (more...)

how did we do
1. Did you speak to an Advice Worker?	Yes No

2. How good was the Advice Workers understanding of your difficulties?	Excellent Good Adequate Inadequate Poor

3. How good was the Advice Worker's explanation of the choices available to resolve your difficulties?	Excellent Good Adequate Inadequate Poor

4. Did you use the Email Enquiry Line?	Yes No

a) If yes, how helpful did you find the information/advice and options given by email?	Excellent Good Adequate Inadequate Poor

5. How useful was the information and choices you were provided by the Advice Worker in improving the situation or resolving difficulties?	Excellent Good Adequate Inadequate Poor

6. Were you sent (a) Factsheet(s)?	Yes No

a) How easy were they to read?	Excellent Good Adequate Inadequate Poor

b) How easy were they to understand?	Excellent Good Adequate Inadequate Poor

c) How useful did you find the information?	Excellent Good Adequate Inadequate Poor

7. Do you have any additional comments you would like to add about the service you received or that you feel could improve the service?


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